Support
Current app version: 1.1
Need help? Start with the answers below. If the issue continues, send the app version, iOS version, device model, and the steps that led to the problem—without including passwords or other sensitive information.
Contact support
Email deenoverdunya.ca@gmail.com for account help, bug reports, accessibility feedback, privacy requests, or feature suggestions.
How do I recover access to my account?
Use the same sign-in method you originally chose. For Sign in with Apple, confirm that the Apple Account on the device is the one linked to Deen Over Dunya. For email-based sign-in, use the recovery option on the sign-in screen. If you still cannot access the account, contact support from the account’s email address when possible.
Is the app free?
Yes. The current version is free and contains no advertisements or subscription purchase flow.
Why do prayer times differ from my mosque?
Prayer times can differ because of calculation method, madhab, location accuracy, and local manual adjustments. Open Settings → Prayer Settings to review these choices. Follow your trusted local mosque or authority when their timetable should take precedence.
Why is the Qibla compass inaccurate?
Allow location and motion access when prompted, move away from magnetic cases or large metal objects, and calibrate the iPhone compass by moving the device in a figure-eight pattern. Compare with a known direction before relying on it in a new place.
What works offline?
After setup, core Quran, prayer, routine, planning, and personal protection experiences remain useful offline. Streaming recitation, account synchronization, and content that has not yet been downloaded require an internet connection.
Quran audio is not playing
Check the device volume, silent and Focus settings, and your connection. Try a recitation or ayah that has already been downloaded. If playback remains stuck, close and reopen the app and include the reciter, surah, and ayah in your support email.
How do I connect Apple Calendar?
Use the planner’s calendar connection and allow calendar access when iOS asks. You can change access later in iOS Settings. The current release supports Apple Calendar; it does not claim direct Google, Microsoft, Canvas, Schoology, or other third-party calendar integrations.
How does Personal Protection work?
It uses Apple Family Controls and Screen Time frameworks to shield apps selected on your own authorized iPhone. Your general browsing history, Screen Time passcode, and general app-usage history are not sent to our servers. The current release does not include family monitoring or remote child-device management.
Why is app shielding not active?
Confirm Screen Time authorization is still enabled, review the selected apps or categories, and check whether iOS settings changed after an update or device restore. You can remove authorization and set it up again if needed.
How do I export or delete my data?
Open Settings → Privacy & Compliance → Data Rights → Manage My Data. From there, you can export your data or start permanent account and associated cloud-data deletion. See the Privacy Policy for retention details.
How do I report a security issue?
Email deenoverdunya.ca@gmail.com with “Security” in the subject. Include reproducible steps and impact, but do not send passwords, access tokens, private keys, or another person’s personal information.